Facility and service information
For customers visiting Kurushima
Yokohama Hakkeijima Sea Paradise, we provide the following services and measures so that all customers, including those with physical disabilities and those with small children, can spend their time comfortably. I'm here. We also have a permanent first aid center in case of emergencies.
At Aqua Resorts (Aquariums) and Pleasure Land (attractions), we have spaces and attractions that can be used by people with disabilities. If you have any questions, please feel free to Yokohama Hakkeijima Sea Paradise.
Wheelchair rental
Nursing corner
Relief center
Baby room
Lost child center
Stroller rental
information
AED
Coin locker
Wi-Fi spot
Notes on facility use
At Yokohama Hakkeijima Sea Paradise, anyone found to fall under any of the following conditions may be prohibited from entering or asked to leave.
In this case, there will be no refund of facility fees.
We appreciate your understanding and cooperation.
・When attempting to cause trouble to other customers, third parties, or employees, or when causing trouble to other customers, third parties, or employees.
・When attempting to bring or bringing into the facility something that may cause harm or discomfort to other customers.
・When the facility fails to cooperate with requests from the facility.
For the physically handicapped
About using Pleasure Land (attraction)
Wheelchairs are available.
[Target attraction]
Merry-go-round, Island Tour Bus, Paradise Cruise, Sea Train
Those who can move to a seat with the cooperation of an attendant can use it.
[Target attraction]
Sea Paradise Tower, Red Baron, Bubble Shooter, Butterflyer, Flight Eagle
Those who can walk on their own, go up and down stairs, can hold on to safety bands and levers, bend their knees, and step on their feet to use the wheelchair.
[Target attraction]
Surf Coaster LEVIATHAN Revere Sun, Aqua RideⅡ, Viking, Sea Boat, Marine Kart Fantasia
In order to ensure the safety of our customers, please agree to the following items before using.
・You will be asked to walk past the attraction ticket gate and board the attraction.
・In that case, please ride without the help of a third party (carrying, holding, shouldering, etc.).
・When boarding, if the staff judges it to be dangerous, there is a possibility that you will be refused boarding.
*Those who cannot evacuate outside the venue even with the assistance of someone accompanying them in an emergency cannot use this service.
After fully understanding the above contents, we will not be responsible for injuries etc. due to customer's convenience.
For wheelchair users
Barrier-free on the island
You can use elevators to get around Aquariums. You can also use elevators to get around the Bay Market, which has restaurants and shops. Please refer to the following document for the viewing path inside Aqua Museum.
Wheelchair accessible toilet
There are 13 wheelchair-accessible restrooms on Hakkeijima
Please check the island map for details.
wheelchair rental
Wheelchairs are available free of charge for the physically challenged. Please note that the number of units is limited, so please use them only for emergencies.
Nursing corner
There are nursing corners where diapers can be changed for people with disabilities on the 1st Center House and Aqua Museum.
Relief center
If you are injured or feel unwell, there is a rescue center on the 1st floor of the Center House (we do not handle medications).
In addition, we can lend a bed for people with disabilities at the first aid center for treatment such as dialysis.
Discount rate
Customers who have a physical disability certificate, mental disability certificate, or rehabilitation certificate will receive a 50% discount on the AQUA RESORTS PASS.
(The same 50% discount applies to one caregiver (over 18 years old) for one person.)
For those with small children
As a service for mothers and children, we rent strollers and prepare baby rooms on the island. Don't worry, even with a baby who can't walk yet.
baby room information
There are baby rooms where you can breastfeed and change diapers in five locations on the island (1F Aqua Museum, 1F Center House, 1F Bay Market B Building, 1F Carnival House, and at the exit of Fureai Lagoon).
Lost child center
Located at the Center House 1F Service Center.
For strollers
Barrier-free on the island
You can use elevators to get around Aquariums. If you would like to check the viewing route in advance, please contact Aqua Museum. You can also use elevators to get around Bay Market, which has restaurants and shops.
Stroller rental
Rental location: Center House 1F Service Center (Rental hours may change depending on the season.)
Target age: 1 month to 4 years old (48 months)
Weight limit: up to 18kg
Sale of children's goods
We sell items for small children at the following stores.
| powdered milk store | Bay Market Building C 1F |
|---|---|
| Paper diaper retailer | Bay Market Building C 1F |
| Baby / Children's clothing stores | ベイマーケットC棟1F |
| Baby meal served restaurant | Restaurant Plaza |
Facilities and services for safety and security
information
There are three manned information centers on the island. Please feel free to contact us if you have any problems on the island or if you have any questions.
| place | Aqua Museum 1F, next to the ticket booth Open Market Marine Gate Entrance |
|---|
AED
AEDs are installed at 8 locations on the island.
| Installation location | ・ Center House 1F ・ Umi Farm ・ Aqua Museum 4F ・Hotel Sea Paradise Inn 1F ・ Surf Coaster LEVIATHAN ・ Merry-go-round ・Giant 3D maze DEKKAI ・ Paradise Cruise |
|---|
Evacuation route in the event of an earthquake
Relief center
If you get injured or feel sick, there is a first aid center on the 1st floor of the Center House (we do not handle oral medicine). In addition, at the First Aid Center, you can rent a bed for people with physical disabilities to undergo treatment such as dialysis.
Information on island services
Coin locker
We have 280 coin lockers on the island. There is no change machine nearby, so if you would like to use a locker, please prepare coins in advance.
| Installation location | ・センターハウス1F ・アクアミュージアム入口（館外） ・客船ターミナル（※現金不可※カード・電子マネー決済のみ） |
|---|---|
| Price | 300 yen to 600 yen |
Cash service corner
*ATM service has ended as of Wednesday, January 31, 2024.
Wi-Fi spot
We provide free Wi-Fi (public wireless LAN) service for customers in some areas of Yokohama Hakkeijima Sea Paradise. You can use it in the following locations.
Aqua Museum Square
Aqua Museum 1F Shellrium
Aqua Museum 4F Live Stadium
Boardwalk
Umi Farm
Hotel Sea Paradise Inn Lobby
Mobile battery rental service
We have introduced the mobile battery rental service "Charlen" in some areas of Yokohama Hakkeijima Sea Paradise You can easily charge your smartphone.
| Installation location | Aqua Museum 1F Information Aqua Museum 4th floor information desk Bay Market D Building Jinbei Shop front Bay Market C Building 2nd floor in front of Western Game House |
|---|---|
| Price |
330 yen per unit (tax included) レンタル当日から翌日24時まで利用可能となります。 返却は充レンのレンタルスタンドであればどこでも返却可能です。 |
